Guarantees and recovery protection
Clear aftercare and protection terms for our Google Merchant Center services.
Guarantee terms
Recovery Protection and Technical Aftercare are included in the price of the service. They are not a subscription and carry no recurring charge. Technical aftercare fixes issues directly related to our setup work. Recovery protection is one additional recovery attempt after an eligible repeat suspension.
- Recovery Protection starts after your suspended Google Merchant Center account has been successfully reinstated.
- Protection applies only to the same Google Merchant Center account and the same underlying issue.
- New policy violations, unrelated suspensions and significant website changes made by the customer are excluded.
- The guarantee covers one additional recovery attempt, not unlimited work.
- Technical aftercare for GMC Setup covers issues directly related to the original setup work. It does not include unrelated website changes, new policy violations or additional development work.
- Priority case handling for Premium GMC Recovery is subject to availability.
- Google makes the final decision on account approval.
- MerchantPilot is an independent service provider and is not affiliated with Google.
- Recovery outcomes and processing times cannot be guaranteed.
These terms are proposed commercial terms and may be updated. Ask us if anything is unclear before you buy.
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